We understand you likely have many questions before making a purchase decision or using our services. For your convenience, we have compiled answers below to our most common inquiries.

Can any related products be designed and customized?

Yes, we can design to your satisfaction and manufacture products with the same appearance as the design, based on your requirements.

Is there a charge for product design?

Simple exterior designs can be provided for free. For intricate designs, there will be a small design fee, but we will refund the full design fee if you place an order for the products.

Can product functions be customized?

Yes, we have professional product development and software teams that can meet most functional requirements.

What are your prices?

Our pricing may vary depending on factors like product exterior, functions, etc. After contacting us and learning more about your needs, we will send you a price quote.

Do you have a minimum order quantity?

No, but prices may be adjusted slightly upwards for very small quantities.

Can you provide related documents?

Yes, we can provide most documents including analysis/conformity certificates, insurance, certificate of origin and other necessary export documents.

What is the average delivery time?

Depending on the product and functions, delivery time is 10-30 days after receiving deposit. We will always aim to meet your requirements in any case.

What payment methods do you accept?

You can pay to our bank account, Western Union or PayPal: 30% deposit in advance, balance payable upon presentation of copy of bill of lading.

How long is the product warranty?

We guarantee our materials and workmanship. Warranty policies vary depending on the product - please contact us to find out more.

Can you ensure safe and reliable delivery of products?

Yes, we always use high quality export packaging. We also use dedicated dangerous goods packaging for hazardous items, and temperature-controlled carriers verified for temperature sensitive goods. Specialized or non-standard packaging requests may incur additional fees.

Where is it shipped from?

Shipped from Gaoyou, Jiangsu Province, China.

What about shipping cost?

Shipping cost depends on your choice of pickup method. Express couriers are usually the fastest but also most expensive option. Sea freight works best for large volumes. We can only provide accurate shipping rates if we know exact details on quantity, weight and mode. Please contact us for more information.